1. Scope of Application

These Terms and Conditions apply to the purchase of blood sampling kits ("Kits") from natural fertility matters, a trading name of Freda McMahon, a self-employed sole trader based in the United Kingdom ("us", "we"). By ordering a Kit, you ("the Customer") agree to be bound by these Terms and Conditions.

1a. Age Limit

Kits are only available to purchasers aged 18 or over, reflecting that this service involves the collection and processing of your own biological sample and health data.

2. Orders

Placing an order for a Kit through our website constitutes full acceptance of these Terms and Conditions. We will confirm your order and expected delivery timeframe by email.

3. Fees

Fees are shown in GBP, as advertised on our website at the time of order. We are not currently VAT registered, so VAT does not apply. Fees may change from time to time, but the price you pay at checkout is the price that applies to your order.

4. Payment

Payment is due in full at the time of order. Payment is processed securely through Stripe. We do not store your card details. Responsibility for the security of the payment infrastructure sits with Stripe, not with us.

5. Delivery

We aim to dispatch Kits within 3 working days of your order. Kits are sent by Evri or Royal Mail, with standard delivery taking 3 to 5 working days. We currently deliver within the UK only. Risk in the Kit passes to you once it is delivered to the address you provided, so please check your delivery address carefully at checkout.

Your Kit will arrive with a tamper-evident seal on the bag. Please do not break this seal unless you intend to use the Kit, as this affects your right to cancel, see Article 6 below.

6. Your Right to Cancel

You have the right to cancel your order within 14 days of receiving your Kit, without giving a reason, for a full refund, provided the tamper-evident seal on your Kit bag remains intact and unbroken.

Once the seal on your Kit bag has been broken, you lose the right to cancel and receive a refund. This is because the Kit is a sealed product which cannot be resold once opened, for health and hygiene reasons. This does not affect your right to a replacement if your Kit arrives faulty or damaged.

7. Lost, Damaged, or Delayed Samples

We are not responsible for delays caused by the postal or courier service once your Kit or sample has been dispatched. If your Kit is lost or damaged in transit to you, or if your returned sample is lost, damaged, or arrives in a condition unsuitable for testing, we will send you a free replacement Kit. We cannot guarantee that a replacement sample will produce comparable results, particularly where timing within your cycle is relevant.

8. Results and Turnaround

natural fertility matters does not carry out testing and does not deliver results. Once your sample reaches the laboratory, results and turnaround times are a matter between you and the laboratory directly. Any timeframes given by the laboratory are estimates and outside our control.

9. Nature of Our Services

We supply the Kit to support your fertility charting and advisory support with natural fertility matters. Testing is carried out by an independent laboratory, not by us, and your results relationship is directly with that laboratory. Results are not a substitute for medical diagnosis, treatment, or emergency care, and any medical concerns should be directed to your treating doctor.

10. Protection of Personal Data

natural fertility matters processes the personal data needed to take your order and dispatch your Kit, including your name, address, and order details, in accordance with the UK General Data Protection Regulation (UK GDPR). We pass on the minimum information necessary for the laboratory to identify your sample. We do not receive or hold your test results, since these are handled directly between you and the laboratory.

You have the right to access, correct, or request deletion of your personal data at any time by contacting freda@naturalfertilitymatters.com.

natural fertility matters is registered with the UK Information Commissioner's Office (ICO) under registration number A8886063.

11. Applicable Law

These Terms and Conditions, and any orders placed under them, are governed by the laws of England and Wales.

12. Business Information

natural fertility matters is a trading name of Freda McMahon, operating as a self-employed sole trader in the United Kingdom. For any queries relating to these Terms and Conditions, please contact freda@naturalfertilitymatters.com.

1. Scope of Application

These General Terms and Conditions of Sale apply to all fertility charting and advisory services booked through the website(s) of natural fertility matters. A "client" is any individual who books a session or subscribes to ongoing support with natural fertility matters, whether payment is made by card, direct debit, or bank transfer.

1a. Age Limit

Our services are only available to clients aged 16 or over. This reflects the nature of the advisory relationship, which involves personal health information and ongoing one-to-one support. If we become aware that a client does not meet this age requirement, we will end the service arrangement and refund any fees paid for sessions not yet delivered.

2. Booking and Acceptance of Services

Booking a session or subscribing to ongoing support through our website constitutes full acceptance of these General Terms and Conditions of Sale.

3. Fees

Fees are shown in GBP. We are not currently VAT registered, so VAT does not apply to our fees. Our current fee structure is:

• Interactive Session. as advertised on our website

• Ongoing support subscription. charged monthly by direct debit at the rate advertised on our website, with a minimum commitment of 4 months, including bimonthly Zoom catch-ups and WhatsApp support between sessions

Fees may be revised from time to time, but the fee confirmed to you at the time of booking or subscribing will apply for the duration of your existing commitment.

4. Payment

Payment for the Interactive Session is due at the time of booking. 

Subscription payments are collected monthly by direct debit for the minimum 4-month term. 

Online payments are processed securely through GoCardless or Stripe.  Responsibility for the security of that payment infrastructure sits with the payment provider and not with natural fertility matters.  If a direct debit payment fails, we will contact you to arrange an alternative payment method. Continued non-payment may result in a pause or end to ongoing support.

5. Delivery of Services

Sessions are booked and (re-)scheduled by clients directly (Calendly).  Our services are delivered remotely by video call (Zoom) and messaging (WhatsApp), according to the schedule agreed at booking. It is the client's responsibility to attend scheduled sessions and to provide accurate charting information.

6. Your Right to Cancel

You have the right to cancel your booking within 14 days of confirming it, without giving a reason. This is a statutory cooling-off period under UK consumer law.  Specifically:

6a. Interactive Session 

• Clients may cancel up to 48 hours before the scheduled session for a full refund. 

6b. Your ongoing Advisory Session

• By setting up your direct debit, you are only authorising payment.  Your next advisory session should be scheduled after the end of the 14-day cooling off period.

• To schedule your advisory session inside the 14-day cooling-off period, you must explicitly confirm the following: "please start my sessions before the 14 days are up.  I understand that if I cancel after a session, I won't get that session refunded."

• If you cancel before any session has taken place, you will receive a full refund.

• If you cancel after a Zoom session has taken place, we will deduct the cost of one Interactive Session from your refund, reflecting the value of what you received. An Interactive Session is priced at the equivalent of 2 monthly subscription payments.

• Once your ongoing support begins and the cooling-off period has passed, the minimum 4-month subscription commitment applies, and early cancellation does not entitle you to a refund of fees already paid, except where required by law.

7. Nature of Our Services

natural fertility matters provides fertility charting education and advisory support using our own approach to fertility charting and cycle literacy. We work alongside, and do not replace, the medical care provided by NeoFertility's doctors. Our advisors are not medical doctors and do not diagnose, treat, or prescribe for any medical condition. Any medical concerns should be directed to your treating doctor. Charting support is intended to complement, not substitute, medical advice and treatment.

8. Protection of Personal Data

natural fertility matters processes personal data, including sensitive health-related charting information, in accordance with the UK General Data Protection Regulation (UK GDPR). By booking our services, you consent to the collection and use of this data for the purpose of providing your fertility charting support. You have the right to access, correct, or request deletion of your personal data at any time by contacting us at freda@naturalfertilitymatters.com.

If you subscribe to our mailing list, you will receive occasional emails relating to our services. You may unsubscribe at any time using the link provided in those emails.

natural fertility matters is registered with UK Information Commissioner's Office (ICO) under registration number A8886063.

9. Applicable Law

These General Terms and Conditions of Sale, and any services provided under them, are governed by the laws of England and Wales.

10. Business Information

natural fertility matters is a trading name of Freda McMahon, operating as a self-employed sole trader in the United Kingdom. For any queries relating to these terms, please contact freda@naturalfertilitymatters.com.

1. Application

These Terms and Conditions apply to the purchase of the Fertility Literacy Course (the "Course") through our website or through our course platform. natural fertility matters, a trading name of Freda McMahon, a self-employed sole trader based in the United Kingdom, is the Supplier ("us", "we"). By purchasing the Course, you ("the Customer") agree to be bound by these Terms and Conditions.

The Course is intended for purchasers aged 16 or over, reflecting the nature of fertility-related educational content.

2. Definitions

"Course" means the Fertility Literacy Course, an online, self-paced educational course made up of six modules, delivered digitally.

"Platform" means the online course platform through which the Course is hosted and accessed.

"Fee" means the one-time purchase price of the Course, as advertised on our website at the time of purchase.

"Contract" means the agreement formed between you and us upon successful payment for the Course.

"Privacy Policy" means our Privacy Policy for the Fertility Literacy Course, which sets out how we handle your personal information.

3. The Course

The Course is educational in nature. It is designed to help you understand fertility literacy and charting concepts. It is not a substitute for personalised fertility charting support, medical advice, diagnosis, or treatment. natural fertility matters advisors are not medical doctors. If you have a medical concern, please consult your doctor or a qualified healthcare provider.

The Course does not include one-to-one sessions, Zoom calls, WhatsApp support, or personalised charting review. These fall outside the scope of this purchase and are offered separately, where available, under different terms.

4. Fees and Payment

The Fee for the Course is the price advertised on our website at the time of purchase, payable in full at checkout. This is a one-time payment. There is no subscription, recurring charge, or minimum term attached to this purchase.

Payment is processed securely through Stripe. We do not store your card details. Responsibility for the security of the payment infrastructure sits with Stripe, not with us.

Fees may change from time to time. The price you see and pay at checkout is the price that applies to your purchase, regardless of any later change to the advertised price.

5. Access to the Course

On successful payment, you will be given access to the Course on the Platform, normally within a few minutes, and in any event within 24 hours. It is your responsibility to provide an accurate email address at checkout, since this is how access is granted.

You will have access to the Course for as long as the Course remains available on our Platform. We do not currently plan to remove access for existing customers, but we cannot guarantee indefinite access if we change course platforms or discontinue the Course in future. We will give reasonable notice if this ever changes.

6. Your Right to Cancel

Because the Course is digital content delivered immediately on purchase, you will be asked at checkout to expressly confirm that you want immediate access to the Course and that you understand this means you lose your 14-day right to cancel once you begin accessing the material.

If you have not accessed any part of the Course, you may request a full refund within 14 days of purchase by emailing freda@naturalfertilitymatters.com. Once you have begun accessing the Course, refunds are not available except where required by law.

7. Intellectual Property

All content within the Course, including videos, audio, slides, written materials, and quizzes, is owned by natural fertility matters and is protected by copyright. Your purchase gives you a personal licence to access the Course for your own learning. You may not copy, share, resell, distribute, or reproduce any part of the Course without our written permission.

8. Protection of Personal Data

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy, available on our website. natural fertility matters is registered with the UK Information Commissioner's Office (ICO) under registration number A8886063.

For any questions about how your data is used, or to exercise your data protection rights, contact freda@naturalfertilitymatters.com.

9. Governing Law

These Terms and Conditions, and any Contract formed under them, are governed by the laws of England and Wales.

10. Business Information

natural fertility matters is a trading name of Freda McMahon, operating as a self-employed sole trader in the United Kingdom. For any queries relating to these Terms and Conditions, please contact freda@naturalfertilitymatters.com.