We collect information about you when you contact us, when you asks us to provide a service for you and in the course of meetings and discussions with you.
We only collect information about you which is needed to provide you with the services which you have requested. This includes data which is required for us to comply with legal requirements.
The collected information about you may be held electronically, recorded on paper or a mixture of both. We use a combination of working practices and technology to ensure that your information is kept confidential and secure.
EU data protection regulation defines certain categories of information as “special category data” which we may require your consent to hold.
In the course of discussions and meetings with you we will record information which you tell us about your race, health, medical history, religious beliefs, sex life and your children, where it is relevant to how we provide services to you. You have the right to ask us not to record this information and may withdraw your consent to us at any time by contacting email@example.com. However, if you do so we may no longer be able to provide the services you have requested.
We use the personal information we collect about you for the following purposes:
We may, from time to time, refer you to third party healthcare service providers, such as medical consultants, physicians, medical clinics and diagnostic laboratories, to care for you. These third party healthcare service providers may sometimes require access to the data we hold. In addition, some of the data we hold about you may be disclosed to them because they assist us in providing our services to you.
We share your information with third parties who assist us in providing services to you and this may involve transferring it to countries outside the European Economic Area (EEA) whose data protection laws may not be as extensive as those which apply here. Where we do so, we will ensure that this is done in accordance with UK and EU regulations and will take appropriate measures to ensure that the level of protection for your personal information remains the same as within the EEA by using suitable contractual clauses.
We will retain relevant information about you as long as you remain a client with us and for up to 7 years after you cease to be a client of ours in order to comply with our legal obligations and for us to be able to respond to queries about the services we have provided to you. Where information is no longer relevant or is excessive we will delete it as soon as possible.
You have various rights over the personal information which we hold about you:
You may object to us using your information or for our legitimate business interests. We will delete your personal information held for this purpose where there is no overriding reason for us to continue to hold the information. Should you do this we may no longer be able to provide services to you.
You may at any time request a copy of the information which we hold about you.
You may request a copy of your information in electronic format for you to give to another service provider. We will provide such data where we are required to and on a best endeavours basis in all other circumstances.
If you find any inaccuracies in the information we hold about you then you have the right to ask us to correct them.
You have the right to ask us to delete your data, or to restrict what we do with it and we will do so where there is no overriding reason for us to retain the data such as regulatory requirements. Should you do this we may no longer be able to provide services to you.
For data which we require your consent to hold (see “Special Category Data” above) you may withdraw that consent at any time and we will delete the data. Should you do this we may no longer be able to provide services to you.
Please contact firstname.lastname@example.org if you wish to make a request under any of the rights outlined above.
You have the right to lodge a complaint with the Information Commissioner’s Office. You can find up to date details on how to contact them at https://ico.org.uk/concerns/
“ My wife and I had been trying to conceive for a number of years. After over 6 months of going through the NHS, we were told that due to male infertility the only possible way to conceive was through IVF (ICSI).... About the same time we started meeting with Freda and using NaPro technology.... Three months later we conceived naturally. ”— A client from London